RentGrow Tenant Screening Reports: What Renters Should Know
If you applied for an apartment or rental home, RentGrow may have prepared a tenant screening report used by the landlord or property manager. If that report contains inaccurate, incomplete, duplicated, outdated, or mismatched information, the consequences can be immediate.
We are an independent consumer-assistance service. Consumers can contact RentGrow directly and can exercise applicable consumer rights without paying FreezeReports.com. Our role is to provide specialized knowledge, research, organization, document preparation, guidance, and hands-on support for consumers who want help navigating specialty consumer reports.
Was RentGrow used to screen your rental application?
RentGrow is a tenant-screening consumer reporting company and a wholly owned subsidiary of Yardi Systems. It prepares screening reports for landlords and property managers. RentGrow says its reports can include information involving credit history, rental history, criminal records, civil records and identifying information.
If you were denied, required to pay a larger deposit, required to use a guarantor, or given other less-favorable rental terms because of a screening report, federal law generally requires an adverse-action notice identifying the reporting company and explaining your right to a free copy of the report and your right to dispute inaccurate information.
Why RentGrow reports deserve careful review
In July 2026, the Federal Trade Commission announced a proposed $2.25 million settlement involving RentGrow. The FTC alleged violations of the Fair Credit Reporting Act and the FTC Act. The federal case is pending.
Duplicate criminal or eviction entries
The FTC alleged that some reports contained multiple entries relating to the same criminal or eviction proceeding, which could make it appear that a consumer had more cases than actually existed.
Accuracy procedures
The FTC alleged failures involving reasonable procedures to assure maximum possible accuracy in tenant screening reports.
Information-source disclosures
The FTC alleged that RentGrow did not always disclose all sources used to compile consumer reports when consumers requested that information.
Consumer dispute handling
The FTC alleged problems involving how certain consumer disputes and dispute-result communications were handled.
What should you look for on a RentGrow report?
How to get your RentGrow tenant screening report
RentGrow provides a consumer process for requesting a tenant screening report. If a current rental decision is the problem, requesting the report used in that decision is usually the first step. RentGrow also provides a broader consumer-file request process that can include prior screening reports it has prepared.
Screening report vs. consumer file
Current Tenant Screening Report: Often the most useful starting point when a recent apartment application was denied or changed because of a screening result.
Consumer File: A broader request for RentGrow screening information maintained about you. RentGrow states that a complete consumer-file request may take longer to return.
RentGrow procedures and mailing destinations can change. Use the current official RentGrow request page for the latest instructions rather than relying on an old address copied from another website.
How to dispute a RentGrow report
If you believe a RentGrow report contains inaccurate or incomplete information, RentGrow provides an Applicant Dispute process. A strong dispute generally identifies the specific information at issue, explains why it is inaccurate or incomplete, and includes supporting documentation such as court records, identity documents or other evidence where appropriate.
Federal consumer guidance says tenant background-check companies generally must investigate disputes within 30 days, with up to 45 days in some circumstances.
What if an eviction was dismissed, expunged, sealed, or changed?
Compare the tenant screening report with the official court record. If the court matter has changed, gather documentation showing the current disposition and determine whether the screening report accurately reflects information that may legally be reported.
Useful documentation can include dismissal orders, expungement or sealing orders, satisfaction records, corrected case records, proof of mistaken identity, or other official documents that establish the correct facts.
What if the RentGrow report is not mine?
Do not assume a report mismatch is just a minor typo. Compare your name, middle name, addresses, date of birth, court jurisdictions, case numbers and other identifiers. A mixed file or identity-theft problem may require a broader specialty-report strategy.
If identity theft is part of the problem, the correct strategy may involve multiple specialty reporting companies, not just RentGrow. FreezeReports.com helps consumers identify relevant files and the available report, freeze, disclosure, fraud, or dispute options for each company.
Can you freeze a RentGrow report?
We have not found a current RentGrow-published procedure for a separate security freeze of the RentGrow tenant screening file itself. RentGrow does publish consumer report-request and dispute procedures.
That distinction matters. Not every specialty consumer reporting company offers the same options. FreezeReports.com reviews each company individually rather than inventing a freeze process where the company has not published one.
How FreezeReports.com can help
Knowing that a report exists is often only the beginning. Consumers may need help identifying the right reporting company, deciding which file or report to request, organizing agency-specific documentation, understanding what came back, and identifying reasonable next steps.
Specialty report access
We help consumers organize report requests and other available consumer options across specialty reporting companies.
Report Review & Strategy
When reports reveal inaccurate information, identity-theft concerns, duplicate files or prior unsuccessful disputes, a separate focused review may be appropriate.
Also exploring rental-screening files? SafeRent Solutions and First Advantage Resident Solutions both publish security-freeze procedures.
RentGrow FAQs
Is RentGrow a consumer reporting agency?
Yes. RentGrow provides tenant screening consumer reports to landlords and property managers and is treated as a consumer reporting agency under the Fair Credit Reporting Act.
Is RentGrow owned by Yardi?
Yes. The CFPB identifies RentGrow as a wholly owned subsidiary of Yardi Systems, Inc.
Can I get my RentGrow report for free?
RentGrow provides a consumer process for requesting a free tenant screening report. Consumers who experienced adverse action may also have federal rights to a free copy of the report used in the decision.
Does getting my own RentGrow report hurt my credit score?
No. Requesting a copy of your own consumer report does not hurt your credit score.
Can I dispute a RentGrow report?
Yes. RentGrow maintains a consumer dispute process for information a consumer believes is inaccurate or incomplete.
Can I freeze a RentGrow tenant screening report?
FreezeReports.com has not found a current RentGrow-published procedure for a separate security freeze of the RentGrow tenant screening file. RentGrow does publish report-request and dispute procedures.
What did the FTC allege about RentGrow?
In July 2026, the FTC announced a proposed $2.25 million settlement and alleged FCRA and FTC Act violations involving matters including report accuracy, duplicate criminal or eviction records, source disclosures and consumer dispute handling. The federal case is pending.
Official resources
- FTC: RentGrow, Inc., U.S. v.
- FTC: July 2026 RentGrow press release
- CFPB: Review your rental background check
- RentGrow: Request a report
- RentGrow: Dispute a report