1. Who We Are
FreezeReports.com is operated by BCR Consulting, which has served clients since 2008 and maintains an A+ rating with the Better Business Bureau. The FreezeReports.com service provides administrative assistance with requesting security freezes and ordering copies of your own consumer reports from specialty ("alternative") consumer reporting agencies. FreezeReports.com does not provide credit repair or dispute services. In this policy, "we," "us," and "our" refer to FreezeReports.com and BCR Consulting.
2. Information We May Collect
Depending on how you use the website, we may collect personal information you voluntarily provide, including:
- Name
- Email address
- Phone number
- Date of birth
- Social Security number
- Driver license or state ID information
- Current and prior address history
- Uploaded identification or proof-of-address documents
- Service selections, payment-related status information, and communications with us
3. How We Use Information
We may use the information collected to:
- Respond to inquiries and provide customer service
- Prepare freeze request letters and consumer report request materials
- Process or coordinate service fulfillment
- Maintain internal records and workflow systems
- Communicate with you about your order, intake, or related services
- Improve the website and our service process
- Comply with legal, regulatory, or recordkeeping obligations
4. Sensitive Personal Information
Some services offered through FreezeReports.com may require collection of sensitive personal information, including Social Security numbers, dates of birth, identification documents, and address history. By submitting such information, you acknowledge that it is being provided voluntarily for the purpose of evaluating, preparing, and administering requested services. Sensitive intake information is collected and stored through our secure client portal provided by Credit Money Machine, and is not stored on the FreezeReports.com website. Messages you send through our contact form are processed by our form provider, Formspree.
5. How Information May Be Shared
We do not sell your personal information in the ordinary course of providing this service. We may share information only as reasonably necessary to operate the website and fulfill services, including with:
- Our website host (Hostinger)
- Our contact form processor (Formspree)
- Our secure intake and client management system (Credit Money Machine)
- Our payment providers (Square, PayPal, Cash App, and Zelle)
- Our appointment scheduling provider (Calendly)
- Website analytics (Google Analytics)
- Mailing, printing, or administrative support providers
- The specialty consumer reporting agencies to which your requested freezes or report requests are submitted
- Professional advisors, auditors, or legal counsel
- Government authorities or other parties when required by law
6. Payment Information
Payments are processed through third-party payment providers, which may include Square, PayPal, Cash App, and Zelle. FreezeReports.com does not collect or store your full payment card or bank account details on this website; that information is handled directly by the applicable payment provider under its own policies and practices.
7. Data Security
We take reasonable steps to protect personal information, but no website, online platform, or method of electronic storage or transmission is guaranteed to be completely secure. By using this website and submitting information, you acknowledge these risks.
8. Data Retention
We may retain submitted information for as long as reasonably necessary for service fulfillment, business operations, compliance, dispute resolution, recordkeeping, and follow-up communication, unless a longer retention period is required or permitted by law.
9. Cookies and Analytics
This website uses cookies, server logs, and analytics tools, including Google Analytics, to understand website activity, improve user experience, and maintain site performance. You can control cookies through your browser settings, and you can opt out of Google Analytics using Google's opt-out browser add-on.
10. Third-Party Links
This website may link to third-party sites, including payment pages and external information resources. We are not responsible for the content, security, or privacy practices of third-party websites.
11. Marketing Communications
If you opt in, we may contact you by email, phone, or text regarding your intake, related educational content, follow-up services, or other offerings connected to FreezeReports.com or BCR Consulting. You may opt out of non-essential marketing communications at any time.
12. Your Choices
You may choose not to provide certain information, but doing so may limit our ability to provide requested services. To request updates to your information or to contact us regarding privacy concerns, use the contact information provided on the website.
13. Children’s Privacy
This website is not intended for children under 18, and we do not knowingly collect personal information from children under 18.
14. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.
15. Contact
If you have questions about this Privacy Policy, contact us at info@freezereports.com or through the contact page. FreezeReports.com is operated by BCR Consulting. Mailing address: [insert business address].