1. Who We Are
FreezeReports.com is a website that offers educational information and administrative assistance related to preparing requests for freezes and consumer report copies from alternative consumer reporting agencies. FreezeReports.com may also operate in connection with BCR Consulting / Better Credit Reports and related business operations.
2. Information We May Collect
Depending on how you use the website, we may collect personal information you voluntarily provide, including:
- Name
- Email address
- Phone number
- Date of birth
- Social Security number
- Driver license or state ID information
- Current and prior address history
- Uploaded identification or proof-of-address documents
- Service selections, payment-related status information, and communications with us
3. How We Use Information
We may use the information collected to:
- Respond to inquiries and provide customer service
- Prepare freeze request letters and consumer report request materials
- Process or coordinate service fulfillment
- Maintain internal records and workflow systems
- Communicate with you about your order, intake, or related services
- Improve the website and our service process
- Comply with legal, regulatory, or recordkeeping obligations
4. Sensitive Personal Information
Some services offered through FreezeReports.com may require collection of sensitive personal information, including Social Security numbers, dates of birth, identification documents, and address history. By submitting such information, you acknowledge that it is being provided voluntarily for the purpose of evaluating, preparing, and administering requested services.
5. How Information May Be Shared
We do not sell your personal information in the ordinary course of providing this service. We may share information only as reasonably necessary to operate the website and fulfill services, including with:
- Website hosting providers
- Form and CRM providers
- Payment processors such as PayPal
- Mailing, printing, or administrative support providers
- Professional advisors, auditors, or legal counsel
- Government authorities or other parties when required by law
6. Payment Information
Payments may be processed through third-party payment providers. FreezeReports.com does not necessarily store your full payment card details on this website. Payment processing is subject to the policies and practices of the applicable payment provider.
7. Data Security
We take reasonable steps to protect personal information, but no website, online platform, or method of electronic storage or transmission is guaranteed to be completely secure. By using this website and submitting information, you acknowledge these risks.
8. Data Retention
We may retain submitted information for as long as reasonably necessary for service fulfillment, business operations, compliance, dispute resolution, recordkeeping, and follow-up communication, unless a longer retention period is required or permitted by law.
9. Cookies and Analytics
This website may use cookies, analytics tools, server logs, and similar technologies to understand website activity, improve user experience, and maintain site performance.
10. Third-Party Links
This website may link to third-party sites, including payment pages and external information resources. We are not responsible for the content, security, or privacy practices of third-party websites.
11. Marketing Communications
If you opt in, we may contact you by email, phone, or text regarding your intake, related educational content, follow-up services, or other offerings connected to FreezeReports.com or BCR Consulting. You may opt out of non-essential marketing communications at any time.
12. Your Choices
You may choose not to provide certain information, but doing so may limit our ability to provide requested services. To request updates to your information or to contact us regarding privacy concerns, use the contact information provided on the website.
13. Children’s Privacy
This website is not intended for children under 18, and we do not knowingly collect personal information from children under 18.
14. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.
15. Contact
If you have questions about this Privacy Policy, please contact us through the contact information provided on FreezeReports.com.