How to Send FreezeReports.com Your Agency Responses

Please save everything the agencies mail to you

After your requests are sent, agencies may mail security-freeze confirmations, consumer reports, PINs or reference numbers, opt-out confirmations, requests for additional identification, or letters explaining that no file was located. Keep every original document.

PDF scans only, please. Do not upload separate camera photos of each page. A clean multi-page PDF is easier to read, organize, securely store and review.

Turn your phone into a document scanner

iPhone

Use the built-in document scanner in Apple Notes or Files. Adobe Scan is another popular option.

Android

Many Android users can scan documents through Google Drive. Adobe Scan is also available.

Other scanning apps

CamScanner and similar apps can create PDFs as well. Free features and pricing can change, so use whichever reputable scanner you prefer.

How to prepare your PDF

Place the document on a flat surface with good lighting.
Scan every page in the response.
Keep pages in the correct order and make sure all four corners are visible.
Combine all pages from the same agency response into one PDF whenever possible.
Review the completed PDF before uploading it.

Helpful file names

NCTUE_Response.pdf
LexisNexis_Consumer_Report.pdf
ChexSystems_Freeze_Confirmation.pdf

Upload through your secure client portal

Use the secure client portal link provided to you for your FreezeReports order. Once inside the portal, select the Attachments tab and upload the PDF. In the file-description field, identify the agency and document type.

Examples: NCTUE – Consumer Report • LexisNexis – Freeze Confirmation • ChexSystems – Additional ID Request

Please do not email sensitive consumer reports unless we specifically instruct you to do so. The secure portal is the preferred method for files containing personal identifying information.

Why we ask you to send the responses

Confirm whether the requested freeze was completed
See whether the agency processed a freeze, opt-out, report request, or something different
Identify requests for additional identification or follow-up
Help you understand when a report may warrant a closer review
Keep our agency procedures and consumer resources current

If a response reveals identity theft, inaccurate reporting, duplicate files or another more complicated problem, our Specialty Consumer Report Review & Strategy service may be appropriate.

How to Send Us the Responses You Receive in the Mail